CREATIVE DIGITAL MULTIMEDIA & ENTERTAINMENT
CREATIVE DIGITAL MULTIMEDIA & ENTERTAINMENT
FAQ & POLICY
Frequently Asked Questions
Base Project Information:
A Base Project provides customers with an affordable opportunity to experience the flexibility of our product and our unique process. Video editors often choose this plan to incorporate it into their short films or videos due to its small file size, making it quick and easy to upload, download, and share.
Frequently Asked Questions:
Q. Can we upload files to social or video sharing websites?
Yes, since it’s a digital file format, you can do almost anything with it, including editing and sharing it online.
Q. What media format can we send?
We accept almost any digital file format, such as video, photo, audio, and text. If any issues arise, we’ll contact you.
Q. Can we submit music by popular music artists for our videos?
Unfortunately, no. Using copyrighted material without the owner’s consent is not allowed as per the Digital Millennium Copyright Act of 1998. THE DIGITAL MILLENNIUM COPYRIGHT ACT OF 1998
Q. Can we get a refund if not satisfied?
We don’t offer refunds for downloadable electronic files, as they can be duplicated or copied once transmitted. We advise customers to view the sample video before making a purchase decision, as payments are considered final and non-refundable.
Q. What is a demo or sample video?
The demo video is the actual project with a watermark to indicate it’s a demo. You can download it to fully evaluate the file before deciding to make a purchase.
Q. Why are DVDs not included in the package?
We provide digital media files for faster and more convenient sharing, processing, and storage. This allows us to reduce production costs and pass the savings on to customers. You can easily share the files via email or download them to your devices anytime.
Payment Information:
You can make payment on the billing or through our website by clicking the PayPal PAY NOW button. Your bill will contain the necessary payment information.
We accept various forms of payment, which are securely processed by PayPal, ensuring the utmost safety and convenience.
Privacy Policy:
At HiLightsMedia.com, we value the confidentiality of our customers’ information. We protect personal communications and account details to the fullest extent possible, in accordance with the law and our legitimate interests.
We do not rent, sell, or share personal information with non-affiliated companies, except under specific circumstances such as legal requirements or company acquisitions.
Disclaimer:
The information on our website is for general purposes only. While we strive to keep it accurate and up-to-date, we make no representations or warranties regarding its completeness, accuracy, reliability, suitability, or availability. Any reliance on this information is at your own risk.
We are not liable for any indirect or consequential loss or damage arising from the use of this website or the provided information.
Links to Third-Party Websites:
Our website may contain links to external sites, but we have no control over their content or availability. The inclusion of these links does not imply endorsement, and we hold no responsibility for their contents or activities.
Email Policy:
We require a valid email address for registration and will only use it for communication, registration, and announcements. Customers can easily opt-out from our mailing list if they do not wish to receive further emails from us.
Copyright Liability:
Customers are responsible for the images they provide for their videos. By placing an order, customers confirm that they have the right to use these images and indemnify HiLightsMedia.comagainst any liability arising from copyright claims.
Restrictions:
To use our services, you must be 18 years of age or older. We do not discriminate based on race, creed, sex, or age. However, we reserve the right to refuse any work for any reason.
We do not accept pornographic or offensive materials, and if received, such content will be deleted or destroyed immediately at our discretion.
Our Guarantee:
We will notify you in advance if your images are not suitable for production, giving you the option to cancel or provide acceptable files. We strive to resolve any mistakes on your order within 10 days.
Refund Policy:
We offer a ONE TIME FREE TRIAL for first-time users to fully evaluate our product before making a purchase. Once the final video file is transmitted, it becomes non-refundable due to its digital nature. We recommend testing the free trial before making a purchase.
By acquiring our services, you agree to and fully accept the terms of our refund policy.
Base Project Information:
A Base Project provides customers with an affordable opportunity to experience the flexibility of our product and our unique process. Video editors often choose this plan to incorporate it into their short films or videos due to its small file size, making it quick and easy to upload, download, and share.
Frequently Asked Questions:
Q. Can we upload files to social or video sharing websites?
Yes, since it’s a digital file format, you can do almost anything with it, including editing and sharing it online.
Q. What media format can we send?
We accept almost any digital file format, such as video, photo, audio, and text. If any issues arise, we’ll contact you.
Q. Can we submit music by popular music artists for our videos?
Unfortunately, no. Using copyrighted material without the owner’s consent is not allowed as per the Digital Millennium Copyright Act of 1998. THE DIGITAL MILLENNIUM COPYRIGHT ACT OF 1998
Q. Can we get a refund if not satisfied?
We don’t offer refunds for downloadable electronic files, as they can be duplicated or copied once transmitted. We advise customers to view the sample video before making a purchase decision, as payments are considered final and non-refundable.
Q. What is a demo or sample video?
The demo video is the actual project with a watermark to indicate it’s a demo. You can download it to fully evaluate the file before deciding to make a purchase.
Q. Why are DVDs not included in the package?
We provide digital media files for faster and more convenient sharing, processing, and storage. This allows us to reduce production costs and pass the savings on to customers. You can easily share the files via email or download them to your devices anytime.
Payment Information:
You can make payment on the billing or through our website by clicking the PayPal PAY NOW button. Your bill will contain the necessary payment information.
We accept various forms of payment, which are securely processed by PayPal, ensuring the utmost safety and convenience.
Privacy Policy:
At HiLightsMedia.com, we value the confidentiality of our customers’ information. We protect personal communications and account details to the fullest extent possible, in accordance with the law and our legitimate interests.
We do not rent, sell, or share personal information with non-affiliated companies, except under specific circumstances such as legal requirements or company acquisitions.
Disclaimer:
The information on our website is for general purposes only. While we strive to keep it accurate and up-to-date, we make no representations or warranties regarding its completeness, accuracy, reliability, suitability, or availability. Any reliance on this information is at your own risk.
We are not liable for any indirect or consequential loss or damage arising from the use of this website or the provided information.
Links to Third-Party Websites:
Our website may contain links to external sites, but we have no control over their content or availability. The inclusion of these links does not imply endorsement, and we hold no responsibility for their contents or activities.
Email Policy:
We require a valid email address for registration and will only use it for communication, registration, and announcements. Customers can easily opt-out from our mailing list if they do not wish to receive further emails from us.
Copyright Liability:
Customers are responsible for the images they provide for their videos. By placing an order, customers confirm that they have the right to use these images and indemnify HiLightsMedia.comagainst any liability arising from copyright claims.
Restrictions:
To use our services, you must be 18 years of age or older. We do not discriminate based on race, creed, sex, or age. However, we reserve the right to refuse any work for any reason.
We do not accept pornographic or offensive materials, and if received, such content will be deleted or destroyed immediately at our discretion.
Our Guarantee:
We will notify you in advance if your images are not suitable for production, giving you the option to cancel or provide acceptable files. We strive to resolve any mistakes on your order within 10 days.
Refund Policy:
We offer a ONE TIME FREE TRIAL for first-time users to fully evaluate our product before making a purchase. Once the final video file is transmitted, it becomes non-refundable due to its digital nature. We recommend testing the free trial before making a purchase.
By acquiring our services, you agree to and fully accept the terms of our refund policy.