CREATIVE DIGITAL MULTIMEDIA & ENTERTAINMENT
CREATIVE DIGITAL MULTIMEDIA & ENTERTAINMENT
FAQ & POLICY
Frequently Asked Questions:
Q. Can we upload files to social or video sharing websites?
Yes, since it’s a digital file format, you can do almost anything with it, including editing and sharing it online.
Q. What media format can we send?
We accept almost any digital file format, such as video, photo, audio, and text. If any issues arise, we’ll contact you.
Q. Can we submit music by popular music artists for our videos?
Unfortunately, no. Using copyrighted material without the owner’s consent is not allowed as per the Digital Millennium Copyright Act of 1998. THE DIGITAL MILLENNIUM COPYRIGHT ACT OF 1998
Q. Can we get a refund if not satisfied?
Please read Refund Policy below
Q. What is a demo or sample video?
The demo video is the actual project with a watermark to indicate it’s a demo. You can download it to fully evaluate the file before deciding to make a purchase.
Q. Why are DVDs not included in the package?
We provide digital media files for faster and more convenient sharing, processing, and storage. This allows us to reduce production costs and pass the savings on to customers. You can easily share the files via email or download them to your devices.
Payment Information:
You can make payment on the billing or through our website by clicking the PayPal PAY NOW button. Your bill will contain the necessary payment information.
We accept various forms of payment, which are securely processed by PayPal, ensuring the utmost safety and convenience.
Privacy Policy:
At HiLightsMedia.com, we value the confidentiality of our customers’ information. We protect personal communications and account details to the fullest extent possible in accordance with the law and our legitimate interests.
We do not rent, sell, or share personal information with non-affiliated companies, except under specific circumstances such as legal requirements or company acquisitions.
Disclaimer:
The information on our website is for general purposes only. While we strive to keep it accurate and up-to-date, we make no representations or warranties regarding its completeness, accuracy, reliability, suitability, or availability.
We are not liable for any indirect or consequential loss or damage arising from the use of this website or the provided information.
Links to Third-Party Websites:
Our website may contain links to external sites, we have no control over their content or availability. The inclusion of these links does not imply endorsement, and we hold no responsibility for their contents or activities.
Email Policy:
We require a valid email address for registration and will only use it for digital delivery, communication, registration, and announcements. Customers can easily opt-out from our mailing list if they do not wish to receive further emails from us.
Copyright Liability:
Customers are responsible for the images they provide for their projects. By placing an order, customers confirm that they have the right to use these images and indemnify HiLightsMedia.com against any liability arising from copyright claims.
Restrictions:
To use our services, you must be 18 years of age or older. We do not discriminate based on race, creed, sex, or age. However, we reserve the right to refuse any work for any reason.
We do not accept pornographic or offensive materials, and if received, such content will be deleted or destroyed immediately at our discretion.
Our Guarantee:
We will notify you if your images are not suitable for production, giving you the option to cancel or replace it with acceptable files. We strive to resolve any mistakes on your order within 10 days.
Refund Policy:
We offer a ONE TIME FREE TRIAL for first-time users to fully evaluate our product before making a purchase.
We recommend testing the free trial before making a purchase.
Our digital media products are generally non-refundable once downloaded or
accessed due to the nature of digital content.
However, we will consider refund requests within 10 days of purchase if the
product is significantly defective, misrepresented in the description,
or not accessible due to a technical error on our platform.
To initiate a refund request, please contact our customer support team at
[email protected] with your purchase details and a brief explanation of the issue.
We will review your request and process refunds at our discretion.
By acquiring our services, you agree to and fully accept the terms of our refund policy.
Q. Can we upload files to social or video sharing websites?
Yes, since it’s a digital file format, you can do almost anything with it, including editing and sharing it online.
Q. What media format can we send?
We accept almost any digital file format, such as video, photo, audio, and text. If any issues arise, we’ll contact you.
Q. Can we submit music by popular music artists for our videos?
Unfortunately, no. Using copyrighted material without the owner’s consent is not allowed as per the Digital Millennium Copyright Act of 1998. THE DIGITAL MILLENNIUM COPYRIGHT ACT OF 1998
Q. Can we get a refund if not satisfied?
Please read Refund Policy below
Q. What is a demo or sample video?
The demo video is the actual project with a watermark to indicate it’s a demo. You can download it to fully evaluate the file before deciding to make a purchase.
Q. Why are DVDs not included in the package?
We provide digital media files for faster and more convenient sharing, processing, and storage. This allows us to reduce production costs and pass the savings on to customers. You can easily share the files via email or download them to your devices.
Payment Information:
You can make payment on the billing or through our website by clicking the PayPal PAY NOW button. Your bill will contain the necessary payment information.
We accept various forms of payment, which are securely processed by PayPal, ensuring the utmost safety and convenience.
Privacy Policy:
At HiLightsMedia.com, we value the confidentiality of our customers’ information. We protect personal communications and account details to the fullest extent possible in accordance with the law and our legitimate interests.
We do not rent, sell, or share personal information with non-affiliated companies, except under specific circumstances such as legal requirements or company acquisitions.
Disclaimer:
The information on our website is for general purposes only. While we strive to keep it accurate and up-to-date, we make no representations or warranties regarding its completeness, accuracy, reliability, suitability, or availability.
We are not liable for any indirect or consequential loss or damage arising from the use of this website or the provided information.
Links to Third-Party Websites:
Our website may contain links to external sites, we have no control over their content or availability. The inclusion of these links does not imply endorsement, and we hold no responsibility for their contents or activities.
Email Policy:
We require a valid email address for registration and will only use it for digital delivery, communication, registration, and announcements. Customers can easily opt-out from our mailing list if they do not wish to receive further emails from us.
Copyright Liability:
Customers are responsible for the images they provide for their projects. By placing an order, customers confirm that they have the right to use these images and indemnify HiLightsMedia.com against any liability arising from copyright claims.
Restrictions:
To use our services, you must be 18 years of age or older. We do not discriminate based on race, creed, sex, or age. However, we reserve the right to refuse any work for any reason.
We do not accept pornographic or offensive materials, and if received, such content will be deleted or destroyed immediately at our discretion.
Our Guarantee:
We will notify you if your images are not suitable for production, giving you the option to cancel or replace it with acceptable files. We strive to resolve any mistakes on your order within 10 days.
Refund Policy:
We offer a ONE TIME FREE TRIAL for first-time users to fully evaluate our product before making a purchase.
We recommend testing the free trial before making a purchase.
Our digital media products are generally non-refundable once downloaded or
accessed due to the nature of digital content.
However, we will consider refund requests within 10 days of purchase if the
product is significantly defective, misrepresented in the description,
or not accessible due to a technical error on our platform.
To initiate a refund request, please contact our customer support team at
[email protected] with your purchase details and a brief explanation of the issue.
We will review your request and process refunds at our discretion.
By acquiring our services, you agree to and fully accept the terms of our refund policy.